1. Travel & Tour Packages

1.1 Sparkling Viagens e Turismo, Lda organizes the customer’s travel plan and other tour activities in accordance to the customer’s wishes and travel preferences.

1.2. The various tours and packages are operated in collaboration with a number of certified Tour Services.

1.3. Confirming and paying for the travel quote guarantees the different concierge services requested including Hotels, Restaurants, Private transfers, Night clubs, bars, and others, Tickets for concerts, festivals, football games, tennis tournaments, Day trips, City tours (museums, exhibitions, iconic neighborhoods, shopping areas, local boutiques), Winery visits, Boat rides, Golf tee times, Surf sessions, Personal Trainer Sessions, Personal Shopping services, Nanny services, Private massage, spa services, Hairdresser and Make up Services. Any extras not mentioned in the travel quote will be of the responsibility of the customer. Changes are possible solely when agreed with the customer and before the payment for the travel quote has been issued. Please refer to paragraph 4, for details on cancellations after payment.

1.4. Some monuments are closed on certain days of the week or may close without prior notice or on national holidays such as Easter holidays, January 1st, May 1st and December 25th, so the company cannot guarantee visit on these days.

  1. Reservations and Payments

2.1. In order to confirm a reservation, the customer must pay 100% of the full travel quote.

2.2. Spakling Viagens e Turismo, Lda reserves the right to cancel any reservation for which payment has not been completed under the above conditions.

2.3. Price changes in the packages: the budget sent to the customer expires 24 hours after if the departure date is less than a month away; and 48 hours if the departure date is more than a month away. After that period, prices may increase due to several changes according to availability of the hotel partner, transportation partners, tour guides, and other services included in the packages/tours.

2.4. Payments can be processed by one of the following methods:

2.4.1. Bank Wire Transfer: Please send us an email with the bank receipt.

2.4.2. PayPal: PayPal presents itself as an international payment service of trust, solidity and fast operations.

  1. VAT

3.1.   Quoted prices already reflect the value-added tax (VAT) at the current local rate. This fee is mandatory in EU countries and where the service is operated.

  1. Cancellations, NO-SHOW and Changes

4.1. In case of cancellation, the full amount will be refunded only if the agency is notified 30 days before the scheduled arrival date. After this period, only 30% will be refunded back to customer. The client should notify the agency via the email: bookyourtrip@sparklingconcierge.com.

4.2. The customer may cancel the trip at any time, however, the amount paid to date may not be partially or entirely refunded. Please check the refund policy – Point 8.

4.3. In case of NO-SHOW (no show at the date of arrival), the agency will not process any refunds concerning the trip of the absent customer. This applies to hotels, restaurants, entrance fees to monuments, or any other element of the travel plan.

4.4. If the client prefers, and if possible to the travel agency, changes could be made to departure dates, hotels, room type, vehicle transportation, selected restaurants, places to visit, and other concierge services with a 15 business day prior notice and a 150 EUR penalty fee per person.

4.5. Customers may also reallocate their participation and payment with a substitute person who satisfies all the conditions required for the trip, provided of notification to the agency at least 15 days in advance and acceptance of service providers included in the trip.

4.6. We reserve the right to change the order of the itinerary or services provided, like hours of departure or replace any hotel initially planned by others of similar category on exceptional cases. If unforeseen circumstances force the agency to suspend any trips, customers will be entitled to reimbursement of the amounts already paid.

  1. Luggage Responsibility

5.1. The agency is not responsible for the customer’s luggage in any way.

5.3. Under no circumstances is the agency responsible for the loss or theft of valuable items such as gold, diamonds, jewelry, silver and money, personal documents, credit cards, notary documents, projects, paintings or art manuscripts.

  1. Insurance

As required by law, Article 35 of Decree No 199/2012 of 24 August, the services operated by Sparkling Viagens e Turismo, Lda are covered by liability insurance.

6.1. Liability Insurance – Policy No 007650966

6.1.1. Contracted guarantees: The minimum amount covered by insurance is 75,000 EUR, covering the risks arising from the activity, guaranteed compensation for property damage and personal injuries caused to clients or third parties by actions or omissions of Sparkling Viagens, Lda or their representatives.

6.1.2. The repatriation of customers and their assistance

6.1.3. The medical care and necessary medicines in the event of accident or illness occurring during the trip, including those which are necessary after completion of travel.

  1. Documentation

7.1. Clients should always have with them updated personal documentation (passport, visas, permits, updated vaccines, documentation regarding dietary restrictions, etc.).

7.2. Under no circumstances the agency will be held responsible for the loss or theft of our customer’s personal documents such as passport, driver’s license, ID cards and bank debit or credit cards.

  1. Travel Insurance

8.1 Sparkling Viagens e Turismo, Lda highly recommends its customers to obtain a travel insurance, covering all risks associated to the trip such as: disease, accidents, natural disasters, repatriation, luggage loss, or flight loss, etc..

  1. Refunds

9.1. The refund policy is set out below:

Refunds (Percentage indicates how much is refunded to client until cancellation order)

  • Up to 30 days before arrival date – 100%
  • After 30 days before arrival date – 30%
  1. Complaints

10.1. Clients reserve the right to complain for the services provided or any other aspect that has gone against the quality of service. These complaints shall only be considered when submitted in writing to the agency where the booking and payment was made, within no more than 7 days after the end of the services. Complaints may be written to our head office:

Sparkling Viagens e Turismo Lda

Rua dos Tremoceiros n. 381

2750-270 Cascais


11.  Closing Days

11.1 Company closes on 25 December and 1 January.

12.1 Further information

12.1. Any other information not here reported or unclear, should be obtained through e-mail: bookyourtrip@sparklingconcierge.com.



This web site (“Site” or “Website”) is owned and operated by Sparkling Viagens e Turismo, Lda (“Sparkling”). These Terms of Use (“Terms of Use”) contain the terms, covenants, conditions, and provisions upon which you (also referred to herein as “User”) may access and use this Site and the content. These Terms of Use are current as of [date].

By using this Site, you acknowledge that you have read these Terms of Use, understand them, and agree to be bound by their terms and conditions. If you do not agree to these Terms of Use, you should not use this Site.

Terms and Conditions

  1. Grant of License. These Terms of Use provide you with a personal, revocable, non-exclusive, non-transferable license to use the Site conditioned on your continued compliance with the terms and conditions of these Terms of Use. You may, on an occasional and irregular basis, print and download materials and information on the Website solely for personal and non-commercial use, or for internal business use, provided that you do not obscure, alter, remove or delete any copyright or other proprietary notices contained in such materials and information. With the exception of the foregoing and except as otherwise expressly permitted herein, you may not modify, create derivatives of, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, “deep link”, “scrape”, data mine, or otherwise use any information or material obtained from or through the Website. Further, you may not post any content from the Website to forums, newsgroups, list serves, mailing lists or other websites, without the prior written consent of Sparkling. You warrant to Sparkling’s that you will not use the Website for any purpose that is unlawful or prohibited by these Terms of Use, including but not limited to attempting or actually (i) disrupting, impairing or interfering with the Website, or (ii) systematically extracting data contained in a Website to populate databases for internal or external business use.
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    Legal Department
    Sparkling Viagens e Turismo, Lda
    Rua dos Tremoceiros 381
    2750-Cascais, Portugal
    Phone: + 351 936 226 473

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